OverviewAmelia Island ResortAt Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities. Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match. Job DescriptionCreating a positive day-to-day experience for all Amelia Island Management (AIM) customers and employees by providing Account Management services to be successful in exceeding guest and owner expectations for assigned homeowner and condominium associations. Monitors all common areas of associations, as assigned; implements the decisions of the Board of Directors and administers the services, programs and operations of assigned associations within the policies and guidelines established by the Board of Directors Responsibilities
Inspect assigned associations daily/weekly/monthly
Ensure all association contracts are current and up to date
Ensure full understanding of management agreement on each assigned association
Contact Presidents or Board Members of assigned associations, at least weekly
Field telephone calls from owners, guests and presidents
Field calls from insurance agents and real estate agents
Interface with State and County Boards and Inspectors for associations
Interface with contractors and consultants daily
Coordinate activities of contractors
Coordinate with Administrative Assistant regarding meeting preparations
Assist in maintaining files on contractors and update information as needed
Verify invoices from contractors for payment
Resolve issues between contractors and associations
Input on annual budgets for assigned associations
Review monthly income and expense budgets
Prepare long range plans for improvements of associations
Monitor and coordinate refurbishment projects for assigned associations
Interface with owners, guests and Rental Properties regarding leases and other owner challenges
Provide digital imagery support for all associations
Respond to emergencies 24/7
Perform “Manager on Duty” functions for all associations periodically
Perform other duties as assigned by the Director
Accomplish forty hours of in-house training annually
Fulfill State requirements for continuing CAM training bi-annually
Participate in Home Team and Company training
Home Team – weekly meetings
Contact assigned Presidents and Board Members – weekly
Omni Service Tradition - monthly
Meet with contractors/owners – as required
Participate in committee meetings of associations – as required
Attend Board of Directors meetings – as required
QualificationsTools & Equipment/Licenses:
Must have, or be able to obtain, a Community Association Managers license in accordance with Florida Statute 468; computer; copier; fax; tape recorder; Florida driver’s license and reliable transportation.
Working Environment/Required Skills or Proficiencies:
Extensive computer skills, including proficiency in Microsoft Outlook, Word, Excel and Power Point and TOPS software
Strong interpersonal and customer service skills
Strong organizational skills
Ability to work without supervision and to multi-task
High School Diploma, some College preferred
Minimum of Five years of Customer Service preferably in a Professional Services environment
Clear, concise written and verbal communications skills
Ability to lead and motivate contractors to achieve goals
ability to coach and counsel contractors
Ability to deal with public on a daily basis
Physical Job Requirements (for essential functions only)
Must be ambulatory
be able to: climb stairs, sit or stand for long periods of time
Push, occasionally pull or lift 25 to 30 lbs
Must have full range of motion of both arms and hands
Must be able to see and hear
Good health; ability to extend office work to outdoor property inspections and construction site monitoring, inspect stairwells to include multi story buildings
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transpformattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].
Job LocationsUS-FL-Amelia IslandPosted Date8 hours ago(7/1/2024 11:30 AM)Requisition ID 2024-111834 of Openings 1Category (Portal Searching) MISC